Smart Talk (Record no. 5350)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02154nam a22003137c 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00005350 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ES-MaONT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211006062619.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190219s2019 d|||fr|||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ES-MaONT |
| 110 2# - MAIN ENTRY--CORPORATE NAME | |
| 9 (RLIN) | 2664 |
| Corporate name or jurisdiction name as entry element | Capgemini Research Institute |
| 245 10 - TITLE STATEMENT | |
| Title | Smart Talk |
| Remainder of title | : How organizations and consumers are embracing voice and chat assistants |
| Statement of responsibility, etc. | / Capgemini Research Institute |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [París] : |
| Name of publisher, distributor, etc. | Capgemini, |
| Date of publication, distribution, etc. | 2019 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 42 p. |
| Other physical details | : il., graf., tab. ; |
| Dimensions | 1 fichero pdf |
| 336 ## - CONTENT TYPE | |
| Content type term | texto (visual) |
| Source | isbdcontent |
| 337 ## - MEDIA TYPE | |
| Media type term | electrónico |
| Source | isbdmedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | recurso en línea |
| Source | rdacarrier |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Conversational assistants are here to stay, making everything from boiling an egg to making a payment that much easier. And consumers expect more of them day by day. If they meet these growing expectations, conversational assistants are in a position to transform the customer experience landscape. We talked to over 12,000 consumers who’ve used and continue to use voice and/or chat assistants and to 1,000 executives from consumer products and retail, financial services, and automotive, including pure-play digital players. Consumers seem to be sold on conversational interfaces. Organizations that want to leverage this growth must strike abalance between human and robotic interactions,they must equip their conversational assistants with additional features, and they have to focus on gaining consumer trust by solving consumer pain points and being contextually relevant. Conversational assistants hold the key to building deeper and more valuable relationships with customers. But there’s more to it than simply employing a new technology. |
| 540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE | |
| Terms governing use and reproduction | All rights reserved |
| Jurisdiction | ; Capgemini |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tecnologías habilitadoras digitales |
| 9 (RLIN) | 18 |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | consumers |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | conversational assistants |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | customers |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Transformación digital |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Capgemini Research Institute |
| 9 (RLIN) | 2664 |
| 856 4# - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://www.capgemini.com/wp-content/uploads/2019/02/Report-Digital-%E2%80%93-DTR12.pdf |
| Nonpublic note | Abierto |
| Link text | Acceso a la publicación |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Other/Generic Classification Scheme |
| Koha item type | Informes |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Koha itemnumber | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Acceso libre online | Colección digital | 6300 | CDO | CDO | 19/09/2019 | 1000020175599 | 19/09/2019 | 19/09/2019 | Informes |