Smart Money (Record no. 6245)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01793nam a22003017c 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00006245 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ES-MaONT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20210119170647.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 201124s2020 d|||f t||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ES-MaONT |
| 110 ## - MAIN ENTRY--CORPORATE NAME | |
| 9 (RLIN) | 2664 |
| Corporate name or jurisdiction name as entry element | Capgemini Research Institute |
| 245 10 - TITLE STATEMENT | |
| Title | Smart Money |
| Remainder of title | : how to drive AI at scale to transform the financial services customer experience |
| Statement of responsibility, etc. | / Capgemini Research Institute |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [París] : |
| Name of publisher, distributor, etc. | Capgemini Research Institute, |
| Date of publication, distribution, etc. | 2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 44 p.: |
| Other physical details | gráf. |
| Dimensions | 1 documento PDF |
| 336 ## - CONTENT TYPE | |
| Source | isbdcontent |
| Content type term | texto (visual) |
| 337 ## - MEDIA TYPE | |
| Source | isbdmedia |
| Media type term | electrónico |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | recurso en línea |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | En este informe del Capgemini Research Institute se habla con más de 5.000 clientes y más de 300 ejecutivos del sector banca y seguros descubriendo que las empresas de servicios financieros están recurriendo cada vez más a la inteligencia artificial para las interacciones con los clientes y están obteniendo importantes beneficios al hacerlo. De hecho, el 51% de los clientes tienen interacciones diarias habilitadas por IA con entidades bancarias y de seguros, mientras que las empresas de servicios financieros han reducido sus costes operativos en un 13% y han aumentado los ingresos por cliente en un 10% después de implementar la inteligencia artificial en operaciones de cara al cliente. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 4348 |
| Topical term or geographic name entry element | Inteligencia Artificial |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | AI |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | empresas de servicios financieros |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | banca |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | clientes |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://www.capgemini.com/es-es/wp-content/uploads/sites/16/2020/11/Report-AI-in-CX-FS.pdf |
| Nonpublic note | Abierto |
| Link text | Acceso a al publicación |
| Electronic format type | |
| 856 42 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | https://www.capgemini.com/gb-en/research/smart-money/ |
| Nonpublic note | Abierto |
| Link text | Más información |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Other/Generic Classification Scheme |
| Koha item type | Informes |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Koha itemnumber | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Acceso libre online | Colección digital | 7190 | CDO | CDO | 24/11/2020 | 1000020176440 | 24/11/2020 | 24/11/2020 | Informes |