eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : insight report

Contributor(s): Language: English Publication details: Luxemburgo : Oficina de Publicaciones, 2019.Description: 41 p. : il. colISBN:

978-92-76-11024-8

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Other related works: eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : background report; eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : factsheetsSummary: Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric.

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Informes	CDO		Colección digital							Acceso libre online	pdf		1000020175725

Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric.

Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea.

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