Like other historic disruptions, the COVID-19 pandemic has triggered chain-reactions in innovation, adaptation, and rapid behavioral change. The Latin American and Caribbean Region is no exception. The COVID-19 crisis has exposed a vast, pent-up demand for improvements in the quality, convenience, and cost of basic public services. While the ongoing human and economic toll of the pandemic has overshadowed the potential for dramatic and lasting gains in areas such as health, education, and remote work, it is not too early to ask how these gains might be retained and reinforced. This report highlights opportunities in telemedicine, tele-education, and telework the three areas we think are best positioned to achieve a profound digital transformation in the near-term. For each area, we offer a summary of the status quo, examples of early movers and innovators, and key questions regarding policy actions that can accelerate current trends.

This work is licensed under a Creative Commons IGO 3.0 Attribution- NonCommercial-NoDerivatives (CC-IGO BY-NC-ND 3.0 IGO) license ( https://creativecommons.org/licenses/by-nc-nd/3.0/igo/ legalcode ) and may be reproduced with attribution to the IDB and for any non-commercial purpose. No derivative work is allowed.