@book{3831,
	author = {Cap Gemini Ernst & Young‪},
	title = {Unlocking Customer Satisfaction},
	publisher = {Capgemini,},
	year = {2016},
	address = {[París] : },
	url = {https://biblio.ontsi.red.es:8080/intranet-tmpl/prog/img/local_repository/koha_upload/digital_telco_report_final.pdf},
	Remainder of title = {: Why Digital Holds the Key for Telcos}
}