@book{3844,
	author = {Ericsson, S.A.},
	title = {The one-click ideal},
	year = {2016},
	url = {https://biblio.ontsi.red.es:8080/intranet-tmpl/prog/img/local_repository/koha_upload/the-one-click-customer-journey-ideal-ericsson-consumerlab-2016.pdf},
	Remainder of title = {: Challenging expectations for operators on the digital customer journey}
}