@book{3969,
	author = {Cap Gemini Sogeti (Firm)‪},
	title = {eGovernment Benchmark 2016},
	publisher = {Unión Europea },
	year = {2016},
	note = {A new study on eGovernment services in the EU reveals that online public services are becoming increasingly accessible across Europe. However, it also shows that growth is uneven and a substantial number of EU countries are still lagging behind.},
	url = {https://www.capgemini.com/wp-content/uploads/2017/07/egovernment_benchmark_2016.pdf},
	Remainder of title = {A turning point for eGovernment development in Europe?}
}