@book{4198,
	author = {Faggiano, Andrea and Agresti, Giancarlo},
	title = {Telecom retail & consumer protection},
	publisher = {Arthur D. Little},
	year = { diciembre 2016},
	url = {https://biblio.ontsi.red.es:8080/intranet-tmpl/prog/img/local_repository/koha_upload/ADL_Telecom_Retail_and_Consumer_Protection.pdf},
	Remainder of title = {: Just a compliance challenge, or a differentiation opportunity? }
}