@book{4372,
	author = {Comisión Europea.},
	title = {eGovernment Benchmark 2017},
	publisher = {European Commission},
	year = {2017},
	note = {The latest eGovernment benchmark report shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments},
	url = {https://op.europa.eu/en/publication-detail/-/publication/7f1b4ecb-f9a7-11e7-b8f5-01aa75ed71a1/language-en},
	Remainder of title = {Taking stock of user-centric desing and delivery of digital public services in Europe}
}