eGovernment Benchmark 2017 Taking stock of user-centric desing and delivery of digital public services in Europe This study was carried out for the European Commission by Capgemini, IDC, Sogeti, and Politecnico di Milano .-- European Commission 2017 .-- 190 p. - VOLUME 2



The latest eGovernment benchmark report shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments

978-92-79-74295-8

10.2759/74892 . doi

Administración electrónica


Digital Single Market
eGovernment


Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías