Taking stock of user-centric desing and delivery of digital public services in Europe Comisión Europea Dirección General de Redes de Comunicación, Contenido y Tecnologías text xxu European Commission 2017 monographic eng

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190 p. specialized This study was carried out for the European Commission by Capgemini, IDC, Sogeti, and Politecnico di Milano The latest eGovernment benchmark report shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments Administración electrónica Digital Single Market eGovernment 978-92-79-74295-8 https://op.europa.eu/en/publication-detail/-/publication/7f1b4ecb-f9a7-11e7-b8f5-01aa75ed71a1/language-en https://op.europa.eu/en/publication-detail/-/publication/7f1b4ecb-f9a7-11e7-b8f5-01aa75ed71a1/language-en ES-MaONT 171127 20220426130221.0 00004372