02091nam a22003017c 4500 00004565 ES-MaONT 20210820062625.0 180504s2018 xxu||||f ||||i00| 0 eng d 978-92-79-85628-0 DOI 10.2759/950526 . CDO Comisión Europea 999 Study on contractual relationships between online platforms and their professional users FWC JUST/2015/PR/01/0003/Lot1-02 Final Report European Commission, Directorate-General of Communications Networks, Content & Technology Publications Office of the European Union 2018 Luxembourg 170 p. texto (visual) isbdcontent electrónico isbdmedia recurso en línea rdacarrier This study comprehensively analyses the contractual T&Cs governing the relationship between online platforms and their professional users, reviews the legal framework regarding such T&Cs in 33 countries and suggests fairness benchmarks for this contractual relationship. The aim of the study’s first part (Task 1) is to gain an understanding of whether and, if so, how online platforms' T&Cs negatively affect existing and potential professional users. To this end, the study analyses the T&Cs and community guidelines used by a wide set of online platforms. It covers 102 platforms, with a broad and appropriately balanced mix of platforms, including both large and small players, and a balanced geographical coverage. Given that a number of the large platforms (for example Amazon, Facebook, Ebay, Expedia, Salesforce, Uber, Rakuten, Zalando, Groupon, Spotify, ASOS) have been included in the review, a significant part of the overall B2B platform business within the EU is considered within this study. 2 Comercio electrónico digital advertising e-commerce legal framework online payment http://ec.europa.eu/newsroom/dae/document.cfm?doc_id=51624 acceso al documento 0 INF 4565 4565 0 0 udc Informe 0 3 1 01 01 online 2018-05-04 0 1000020174964 2018-05-04 00:00:00 2018-05-04 INF pdf