@book{4570,
	author = {PricewaterhouseCoopers‏},
	title = {Global Digital Operations Study 2018 Digital Champions},
	publisher = {PwC,},
	year = {2018},
	url = {https://www.strategyand.pwc.com/gx/en/insights/industry4-0/global-digital-operations-study-digital-champions.pdf},
	Remainder of title = {: How industry leaders build integrated operations ecosystems to deliver end-to-end customer solutions}
}