03206nam a2200433 c 4500 4822 4822 00004822 ES-MaONT 20220805074257.0 181128s2018 xxk||||frt i 01 u|eng u 978-92-79-96380-3 doi: 10.2759/473144 . CDO eGovernment Benchmark 2018 Securing eGovernment for all A study prepared for the European Commission DG Communications Networks, Content & Technology by: Capgemini, IDC, Sogeti y Politecnico di Milano Unión Europea 2018 199 p. il., gráf., tablas 1 documento PDF texto (visual) isbdcontent electrónico isbdmedia recurso en línea rdacarrier The 2018 eGovernment Benchmark report shows constant improvement in user-centricity and mobile-friendliness of digital public services. But more effort is required in cross-border mobility in order to fulfil Europe's ambition of creating a Digital Single Market. Transparency and the use of eIDs must be further improved as key drivers for trust in digital government. The eGovernment benchmark 2018 report reveals that 10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding or losing a job, starting a business or studying. At the same time, bottom perfoming countries are catching up bridging steadily the performance gap with the ambition to fulfil Europe's goal of creating a Digital Single Market. Progress is visible for all four top-level benchmarks. Europe is most advanced in terms of User-centricity, showing that public administrations keep an eye on user needs and preferences. Despite improvements, further efforts are needed to uplift the eGovernment dimensions of Transparency, Cross-border mobility and Key enablers. Additionally, the newly introduced cyber security assessment in the 2018 benchmark report calls for action: public administrations across Europe need to guarantee foundational security levels. Less than 10% of the 3500 analysed European public websites passed the basic tests performed. Administración electrónica 2059 benchlearning perspective Cross-border mobility e-Gobierno egovernment Europa Key enablers Sector público Transformación digital Transparency User centricity Cap Gemini Ernst & Young‪ 3145 Cap Gemini Sogeti (Firm)‪ 3148 Comisión Europea 999 International Data Corporation‏ 1268 Politecnico di Milano‏ 1361 Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías 1122 https://ec.europa.eu/information_society/newsroom/image/document/2018-47/egovernment_benchmark_2018_background_report_F21FA84B-0254-F4DB-7B2FC4567D4AA925_55487.pdf Acceso al documento 0 INF z 0 0 z 0 3 1 01 01 online 2018-11-28 0 1000020175203 2018-11-28 00:00:00 2018-11-28 INF pdf