04874nam a22008050i 4500 5241 5241 00005241 LU-LuOPE 20240117080555.0 190802s2017 eu da fs i000 0 eng d 978-92-79-69183-6 10.2838/779064 doi DS-01-17-528-EN-N PUB_DS0117528ENN 201908022044 VLOAD 201908022043 VLOAD 201908021659 bauerms 201908021610 bauerms LU-LuOPE ES-MaONT Exploratory study of consumer issues in online peer-to-peer platform markets : final report. Luxemburgo : Oficina de Publicaciones, 2017. 142 p. : il. col.; 1 documento PDF isbdcontent texto isbdmedia informático rdacarrier recurso en línea Bibliografía: pág. 133-140. This study explores consumer issues in five online peer to peer platform markets: (Re)sale of Goods; Sharing/renting of goods, Sharing/renting accommodation; Sharing/hiring rides; and Odd jobs. The study estimates that 191m citizens across the EU-28 spend EUR 27.9 billion per year on online P2P platforms. Of this total, an estimated EUR 10.61 billion consists of platform revenues and revenues of third parties. The study defines three main peer-to-peer platform business models: (a) hosting of listings where platforms do not get involved in the peer to peer transaction (b) active management of transactions where platforms foster trust among peers to facilitate a larger number of transactions and (c) platform governed peer transactions where the platform sets one or more contractual terms for the peer-to-peer transaction and exercises control over the performance of the transaction. The study identifies five key consumer issues that emerge from this new kind of economy: (1) transparency and clarity regarding the nature of transactions concluded through online P2P platforms, applicable consumer rights and obligations, the applicable legal framework and its enforcement; (2) reliability of peer review and rating systems and accuracy of identity information provided on the platform; (3) discrepancy between exclusion of platform responsibility and liability for the performance of online P2P transactions and platform practices; (4) access to redress for peer consumers and peer providers; and (5) data use and data protection issues. Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea. Comercio electrónico 2 economía colaborativa bienes y servicios política de los consumidores transacción financiera protección de datos alquiler computación en nube bien de ocasión Derecho nacional protección del consumidor responsabilidad venta Estado miembro UE Hausemer, Pierre 2412 Rzepecka, Julia 3255 Dragulin, Marius 3256 Vitiello, Simone 3241 Rabuel, Lison 2413 Nunu, Madalina 3258 Rodriguez Diaz, Adriana 3259 Psaila, Emma 3260 Fiorentini, Sara 3245 Gysen, Sara 3246 Meeusen, Tim 3247 Quaschning, Simon 3264 Dunne, Allison. 3265 Grinevich, Vadim 3250 Huber, Franz 3267 Baines, Linda 3220 Comisión Europea. Dirección General de Justicia y Consumidores 3034 VVA 3269 Milieu 3270 GFK. 1731 STU Exploratory study of consumer issues in online peer-to-peer platform markets : task 1 report 978-92-79-69180-5 5242 STU Exploratory study of consumer issues in online peer-to-peer platform markets : task 2 report 978-92-79-69184-3 5243 STU Exploratory study of consumer issues in online peer-to-peer platform markets : task 3 report 978-92-79-69185-0 5244 STU Exploratory study of consumer issues in online peer-to-peer platform markets : task 4 : cross analysis of case studies of 10 peer-to-peer platforms 978-92-79-69181-2 5245 STU Exploratory study of consumer issues in online peer-to-peer platform markets : task 5 : legal analysis report 978-92-79-69182-9 5246 HTML http://publications.europa.eu/publication/manifestation_identifier/PUB_DS0117528ENN 0 Acceso al documento HTML https://data.europa.eu/doi/10.2838/779064 0 Acceso al documento DOI registered Free Studies z INF 0 0 0 3 1 6231 01 01 online 2019-08-23 0 1000020175530 2019-08-23 00:00:00 2019-08-23 INF pdf