@book{5361,
	author = {Cuijpers, Dries   and Yoshida, Akira and Organización de Cooperación y Desarrollo Económico},
	title = {Understanding online consumer ratings and reviews},
	publisher = {OECD Publishing,},
	year = {2019},
	series = {OECD Digital Economy Papers ;},
	address = {París :},
	url = {https://www.oecd-ilibrary.org/deliver/eb018587-en.pdf?itemId=%2Fcontent%2Fpaper%2Feb018587-en&mimeType=pdf},
}