Cuijpers, Dries creator Yoshida, Akira Organización de Cooperación y Desarrollo Económico text technical report fr París OECD Publishing 2019 monographic eng

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pdf 28 p. ; 1 documento PDF This paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including misleading and deceptive practices, a lack of accuracy, and consumer biases. It also points to issues for further consideration by consumer policy makers and enforcement authorities, as well as businesses and consumer organisations specialized / prepared by Dries Cuijpers ; with assistance from Akira Yoshida Bibliografía: p. 24-28 Economía digital online consumer consumer organisations business environment pdf https://www.oecd-ilibrary.org/deliver/eb018587-en.pdf?itemId=%2Fcontent%2Fpaper%2Feb018587-en&mimeType=pdf https://www.oecd-ilibrary.org/deliver/eb018587-en.pdf?itemId=%2Fcontent%2Fpaper%2Feb018587-en&mimeType=pdf ES-MaONT 190920 20220805062543.0 00005361