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  <titleInfo>
    <title>EGovernment benchmark 2019</title>
    <subTitle>Empowering Europeans through trusted digital public services : background report</subTitle>
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  <name type="personal">
    <namePart>Tinholt, Dinand</namePart>
  </name>
  <name type="personal">
    <namePart>Linden, Niels van der</namePart>
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  <name type="personal">
    <namePart>Enzerink, Sem.</namePart>
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  <name type="personal">
    <namePart>Geilleit, Roel.</namePart>
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  <name type="personal">
    <namePart>Groeneveld, Anouschka.</namePart>
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  <name type="personal">
    <namePart>Cattaneo, Gabriella</namePart>
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  <name type="personal">
    <namePart>Aguzzi, Stefania</namePart>
  </name>
  <name type="personal">
    <namePart>Pallaro, Florian</namePart>
  </name>
  <name type="personal">
    <namePart>Noci, Giuliano</namePart>
  </name>
  <name type="personal">
    <namePart>Benedetti, Michele</namePart>
  </name>
  <name type="personal">
    <namePart>Tangi, Luca</namePart>
  </name>
  <name type="personal">
    <namePart>Saverio Alfano, Alessandro.</namePart>
  </name>
  <name type="corporate">
    <namePart>Comisión Europea</namePart>
    <namePart>Dirección General de Redes de Comunicación, Contenido y Tecnologías</namePart>
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    <namePart>Capgemini</namePart>
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  <name type="corporate">
    <namePart>Sogeti</namePart>
  </name>
  <name type="corporate">
    <namePart>International Data Corporation‏</namePart>
  </name>
  <name type="corporate">
    <namePart>Politecnico di Milano‏</namePart>
  </name>
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    <publisher>Oficina de Publicaciones</publisher>
    <dateIssued>2019</dateIssued>
    <issuance>monographic</issuance>
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  <abstract>The report at hand is the Background report; this document complements the Insight report, which summarises the key findings. The goal of this report is to provide a comprehensive and detailed overview on the eGovernment assessment performed. The results on the indicators that compose the framework are presented for each life event, as well as at aggregated level across all life events. This report also includes an extensive description of the benchlearning exercise that has been performed to facilitate and encourage best practices transfer across Member States.</abstract>
  <targetAudience authority="marctarget">specialized</targetAudience>
  <note>All rights reserved. Certain parts are licensed under conditions to the EU ; Unión Europea.</note>
  <note>Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea.</note>
  <subject>
    <topic>Administración electrónica</topic>
  </subject>
  <subject authority="lcsh">
    <geographic>Estado miembro UE</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Suiza</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Islandia</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Montenegro</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Noruega</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Serbia</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Turquía</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Albania</geographic>
  </subject>
  <subject authority="lcsh">
    <geographic>Macedonia del Norte</geographic>
  </subject>
  <subject>
    <topic>administración electrónica </topic>
  </subject>
  <subject>
    <topic>tecnología digital </topic>
  </subject>
  <subject>
    <topic>servicio público </topic>
  </subject>
  <subject>
    <topic>usuario informático </topic>
  </subject>
  <subject>
    <topic>administración pública </topic>
  </subject>
  <subject>
    <topic>cultura digital </topic>
  </subject>
  <subject>
    <topic>mercado único </topic>
  </subject>
  <subject>
    <topic>evaluación comparativa de resultados </topic>
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  <subject>
    <topic>transparencia administrativa </topic>
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  <subject>
    <topic>flujo transfronterizo de datos </topic>
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    <topic>documento electrónico </topic>
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  <subject>
    <topic>seguridad informática </topic>
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      <title>eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : insight report</title>
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  <identifier type="isbn">978-92-76-11028-6</identifier>
  <identifier type="uri">https://op.europa.eu/publication/manifestation_identifier/PUB_KK0419595ENN</identifier>
  <identifier type="uri">https://data.europa.eu/doi/10.2759/69277</identifier>
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