03769nam a22007810i 4500 00005453 ES-MsONT 20240117092457.0 191022s2019 eu da fs i000 0 eng d 978-92-76-11024-8 . 10.2759/950318 doi . PUB_KK0419593ENN LU-LuOPE ES-MaONT eng eu eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : insight report Luxemburgo : Oficina de Publicaciones, 2019. 41 p. : il. col.. Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric. All rights reserved. Certain parts are licensed under conditions to the EU ; Unión Europea. Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea. Administración electrónica 2059 Albania 3630 Macedonia del Norte 3609 Islandia 3625 Montenegro 3604 Noruega 3627 Serbia 3628 Suiza 3624 Turquía 3629 administración pública cultura digital datos personales documento electrónico evaluación comparativa de resultados flujo transfronterizo de datos mercado único seguridad informática servicio público tecnología digital transparencia administrativa usuario informático Aguzzi, Stefania 3616 Benedetti, Michele 3619 Cattaneo, Gabriella 3615 Enzerink, Sem. 3612 Geilleit, Roel. 3635 Groeneveld, Anouschka. 3614 Noci, Giuliano 3618 Pallaro, Florian 3617 Saverio Alfano, Alessandro. 3621 Tangi, Luca 3620 Tinholt, Dinand 3610 Linden, Niels van der 3611 Capgemini. 2387 Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías 1122 International Data Corporation‏ 1268 Politecnico di Milano‏ 1361 Sogeti 3622 eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : background report 978-92-76-11028-6 00005451 eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : factsheets 978-92-76-11026-2 00005452 HTML https://data.europa.eu/doi/10.2759/950318 0 Acceso a la publicación HTML https://op.europa.eu/publication/manifestation_identifier/PUB_KK0419593ENN 0 Acceso a la publicación DOI registered Free z INF 5453 5453 0 0 z 0 3 1 01 01 online 2019-10-23 0 1000020175725 2019-10-23 00:00:00 2019-10-23 INF pdf