eGovernment benchmark 2019
: empowering Europeans through trusted digital public services : insight report
Aguzzi, Stefania
Benedetti, Michele
Cattaneo, Gabriella
Enzerink, Sem.
Geilleit, Roel.
Groeneveld, Anouschka.
Noci, Giuliano
Pallaro, Florian
Saverio Alfano, Alessandro.
Tangi, Luca
Tinholt, Dinand
Linden, Niels van der
Capgemini
Comisión Europea
Dirección General de Redes de Comunicación, Contenido y Tecnologías
International Data Corporation
Politecnico di Milano
Sogeti
text
eu
eu
Luxemburgo
Oficina de Publicaciones
2019
monographic
eng
HTML
HTML
41 p. : il. col..
Digital technologies increasingly place new demands and expectations on the public sector. Realising the full potential these technologies hold is the key challenge for governmental organisations. In eGovernment, that potential is on the one hand in optimising the supply of online public services in line with user's needs, and on the other hand in increasing the usage of those services. The eGovernment Benchmark is a yearly monitoring instrument of the EC to provide insight into the use of information and communications technologies (ICT) in the public sector. The measurement evaluates the maturity of online public services in terms of user centricity, transparency, and use of key enablers. It also brings the dimension of cross-border service delivery, which is a truly European metric.
specialized
All rights reserved. Certain parts are licensed under conditions to the EU ; Unión Europea.
Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea.
Administración electrónica
Albania
Macedonia del Norte
Islandia
Montenegro
Noruega
Serbia
Suiza
Turquía
administración pública
cultura digital
datos personales
documento electrónico
evaluación comparativa de resultados
flujo transfronterizo de datos
mercado único
seguridad informática
servicio público
tecnología digital
transparencia administrativa
usuario informático
eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : background report
00005451
eGovernment benchmark 2019 : empowering Europeans through trusted digital public services : factsheets
00005452
HTML
HTML
978-92-76-11024-8
https://data.europa.eu/doi/10.2759/950318
https://op.europa.eu/publication/manifestation_identifier/PUB_KK0419593ENN
https://data.europa.eu/doi/10.2759/950318
https://op.europa.eu/publication/manifestation_identifier/PUB_KK0419593ENN
All rights reserved. Certain parts are licensed under conditions to the EU ; Unión Europea.
Reproducción autorizada, con indicación de la fuente bibliográfica ; Unión Europea.
LU-LuOPE
191022
20240117092457.0
00005453