02313nam a22004090i 4500 6141 6141 00006141 ES-MsONT 20211006062642.0 200928s2020 eu d fs i000 0 eng d 978-92-76-19451-4 doi 10.2759/665649 ES-MaONT eGovernment Benchmark 2020 : eGovernment that works for the people : method paper for the benchmarking exercises (comprehensive rules from 2012 to 2019) / a study prepared for the European Commission DG Communications Networks, Content & Technology Luxembourg : Publications Office of the European Union, 2020 72 p. : gráf.; 1 documento PDF isbdcontent texto (visual) isbdmedia electrónico rdacarrier recurso en línea This is an update of the eGovernment Benchmark Method Paper that was originally released in July 2012 and updated in 2015. This version now includes the full set of life event models and personas, and other changes that have been implemented concerning the data collection done in 2015 and 2016. The accompanying reports were published in 2016 and 2017 respectively. Administración electrónica 2059 Tecnologías habilitadoras digitales 18 administrative transparency benchmarking digital literacy digital single market digital technology electronic government electronic document information security public service Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías 1122 eGovernment Benchmark 2020 : eGovernment that works for the people : insight report 00006133 9789276194491 eGovernment Benchmark 2020 : eGovernment that works for the people : country factsheets 00006142 9789276194507 eGovernment Benchmark 2020 : eGovernment that works for the people : background report 00006143 9789276194354 https://op.europa.eu/en/publication-detail/-/publication/979befae-f98f-11ea-b44f-01aa75ed71a1/language-en/format-PDF/source-160005897 0 Acceso a la publicación z INF 0 0 0 3 1 7047 01 01 online 2020-09-26 0 1000020176338 2020-09-26 00:00:00 2020-09-26 INF pdf