@book{6245,
	author = {Capgemini Research Institute},
	title = {Smart Money},
	publisher = {Capgemini Research Institute,},
	year = {2020},
	address = {[París] :},
	url = {https://www.capgemini.com/es-es/wp-content/uploads/sites/16/2020/11/Report-AI-in-CX-FS.pdf},
	Remainder of title = {: how to drive AI at scale to transform the financial services customer experience}
}