@book{6328,
	author = {Sneader, Kevin and Singhal,  Shubham  and McKinsey & Company},
	title = {The next normal arrives },
	publisher = {McKinsey & Company,},
	year = {January 2021},
	address = {[Nueva York] :},
	url = {https://www.mckinsey.com/featured-insights/leadership/the-next-normal-arrives-trends-that-will-define-2021-and-beyond},
	Remainder of title = {: trends that will define 2021- and beyond}
}