02529nam a22004098c 4500 00006657 ES-MaONT 20211005104600.0 a o d i cr || |||m|n|| 210803s2021 sz d o i|0| 0 eng d (paper) 978-92-61-34621-8 (Electronic version) 978-92-61-34631-7 (EPUB version) 978-92-61-34641-6 (Mobi version) . ES-MaONT Consumer information, protection and rights : laws, regulation, economic bases, consumer networks / Output Report on ITU-D Question 6/1 for the study period 2018-2021 Geneva : International Telecommunication Union, 2021 72 p. : gráf. ; 1 documento PDF texto (visual) isbdcontent electrónico isbdmedia recurso en línea rdacarrier Drastic changes in the telecommunication/ICT sector as a result of digitalization and technological improvements have resulted in the necessity to review traditional consumer rights regulations based on basic ICT services and suppliers. The digital transformation that is under way in economies and societies has provided consumers with a wealth of commercial opportunities, while also bringing a number of new and emerging risks. This report covers the evolving regulatory and institutional framework for consumer protection in telecommunications/information and communication technologies (ICTs), including global updates and the implications of reforms at the international, regional and country levels; consumer evolution in the wake of new digital world challenges; the formulation of a new framework for ICT consumer protection in the digital ecosystem; fostering consumer empowerment and engagement; and conclusions and guidelines. Some rights reserved. This work is licensed to the public through a Creative Commons AttributionNon- Commercial-Share Alike 3.0 IGO licence (CC BY-NC-SA 3.0 IGO) ; ITU Políticas públicas digitales 2192 derechos de los consumidores digitalización marco de protección regulación tecnología TIC Transformación digital Unión Internacional de Telecomunicaciones 1433 https://www.itu.int/en/myitu/Publications/2021/07/22/12/33/Consumer-information Acceso al documento 0 pdf INF udc 6657 6657 0 0 z 0 3 1 01 01 online 2021-08-03 0 1000020176850 2021-08-03 00:00:00 2021-08-03 INF pdf