01806nam a22004097a 4500 00006807 ES-MaONT 20220805062558.0 211116s2021 sz ||||| |||| 00| 0 eng d UNCTAD/SER.RP/2021/15 ES-MaONT 5294 Chung, Alex Consumer trust in the digital economy : the case for online dispute resolution / Alex Chung, Ying Yu, UNCTAD Geneva : United Nation Publications, November 2021 36 p. : il., grab., tab. ; 1 documento PDF isbdcontent texto (visual) isbdmedia electrónico rdacarrier recurso en línea UNCTAD Research Paper ; No. 72 Bibliografía: p. 29-36 As e-commerce expansion surges, consumer trust remains fragile. This mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities between the rapid pace with which consumer activities are being migrated online and inadequate consumer protection. Dispute resolution mechanism has been proposed by consumer experts as an essential tool that helps to foster trust. Todos los derechos reservados United Nations Comercio electrónico 2 Economía digital 2223 e-commerce confianza consumidor disputas en línea protección al consumidor 5295 Yu, Ying 1025 Conferencia de las Naciones Unidas sobre Comercio y Desarrollo‏ 1307 Naciones Unidas‏ 5296 UNCTAD Research Paper pdf https://unctad.org/system/files/official-document/ser-rp-2021d15_en.pdf 0 Acceso al documento z INF 6807 6807 0 0 0 3 1 7756 01 01 online 2021-11-16 0 1000020177001 2021-11-16 00:00:00 2021-11-16 INF pdf