Consumer trust in the digital economy
: the case for online dispute resolution
Chung, Alex
creator
Yu, Ying
Conferencia de las Naciones Unidas sobre Comercio y Desarrollo
Naciones Unidas
text
sz
Geneva
United Nation Publications
November 2021
2021
monographic
eng
pdf
36 p. : il., grab., tab. ; 1 documento PDF
As e-commerce expansion surges, consumer trust remains fragile. This
mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities
between the rapid pace with which consumer activities are being migrated
online and inadequate consumer protection. Dispute resolution
mechanism has been proposed by consumer experts as an essential tool
that helps to foster trust.
/ Alex Chung, Ying Yu, UNCTAD
Bibliografía: p. 29-36
Todos los derechos reservados United Nations
Comercio electrónico
Economía digital
e-commerce
confianza
consumidor
disputas en línea
protección al consumidor
UNCTAD Research Paper
https://unctad.org/system/files/official-document/ser-rp-2021d15_en.pdf
https://unctad.org/system/files/official-document/ser-rp-2021d15_en.pdf
Todos los derechos reservados United Nations
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