03000nam a22004330i 4500 00006810 ES-MsONT 20240117092458.0 211116s2021 eu db fs i000 0 eng d 978-92-76-36363-7 doi 10.2759/485079 ES-MaONT eGovernment Benchmark 2021 : entering a new digital government era : insight report / written by Capgemini, Sogeti, ICD and Politecnico di Milano for the European Commission Directorate-General for Communications Networks, Content & Technology Luxembourg : Publications Office of the European Union, October 2021 34 p. : gráf., mapas ; 1 documento PDF isbdcontent texto (visual) isbdmedia electrónico rdacarrier recurso en línea The eGovernment Benchmark compares how governments deliver digital public services across Europe. It has become an internationally recognised study that sheds light on eGovernment in 36 European countries by evaluating so-called life events based on specific indicators. Life events include packages of government services that support citizens or entrepreneurs through key points of their lives, such as the birth of a child or starting a business. The Commission's global eGovernment maturity percentage for 2021, taking an average of the 36 countries, is 68%, and the most digitally enabled government is Malta at 96%. Overall, 81% of the evaluated services are already available online. While the pandemic served as a catalyst for digitization in some areas, the crisis has not been a panacea for digitally transforming public administrations, and significant disparities remain, such as: 85% of central government services are available online, compared to 59% of local services. 91% of business services are online, compared to 77% for citizens. Cross-border users can access less than half (43%) of the services online. Administración electrónica 2059 2198 Europa COVID-19 digital public service technologies transparency online services digital enablers data driven digital economy Comisión Europea. Dirección General de Redes de Comunicación, Contenido y Tecnologías 1122 Capgemini 2387 Sogeti 3622 Politecnico di Milano‏ 1361 EGovernment benchmark 2021 : Entering a new digital government era : background report 00006812 EGovernment benchmark 2021 : Entering a new digital government era : country factsheets 00006813 EGovernment benchmark : method paper 2020-2023 00006814 https://op.europa.eu/es/publication-detail/-/publication/6441f9b7-4376-11ec-89db-01aa75ed71a1/language-en/format-PDF/source-search 0 Acceso al documento z INF 6810 6810 0 0 0 3 1 7759 01 01 online 2021-11-16 0 1000020177004 2021-11-16 00:00:00 2021-11-16 INF pdf