@book{7796,
	author = {Estevez, Elsa and Janowski, Tomasz},
	title = {When Does Automation in Government Thrive or Flounder?},
	publisher = {Banco Interamericano de Desarrollo (BID)},
	year = {01/2024},
	address = {Washington, D.C. :},
	url = {https://publications.iadb.org/en/when-does-automation-government-thrive-or-flounder},
}