@book{8324,
	author = {Capgemini Research Institute},
	title = {Unleashing the value of customer service: },
	publisher = {Capgemini Research Institute,},
	year = {2025.},
	address = {[Lugar de publicación no identificado]: },
	url = {https://www.capgemini.com/wp-content/uploads/2025/03/20th-March-Customer-service-transformation-CRI_Final.pdf},
	Remainder of title = {The transformative impact of Gen AI and agentic AI / }
}