@book{8889,
	author = {Capgemini},
	title = {Reimagining customer experience},
	publisher = {: Capgemini},
	year = {,2026},
	address = {Paris},
	url = {https://www.capgemini.com/wp-content/uploads/2026/04/Final-Web-Version-Report-AI-Powered-CX.pdf},
	Remainder of title = {: Human-led, AI-powered}
}