A starting guide on creating a digital strategy for PES : getting started with digital strategies / written by Willem Pieterson, in conjunction with ICF
Series: Employment, Social Affairs and Inclusion | Employment, Social Affairs and InclusionPublication details: Luxembourg : Publications Office of the European Union, 2019Description: 23 p. : il. ; 1 documento PDFContent type:- texto (visual)
- electrónico
- recurso en línea
- 978-92-79-99549-1 (online)
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CDO | Colección digital | Acceso libre online | 1000020176297 |
Information and communication technologies are increasingly important for governmental agencies and PES are no exception. From being ‘simple’ tools to improve processes in back offices or service delivery in front offices, technologies have become integral parts of the organisation. However, most PES were not designed to be digital organisations. As a result, technologies are fragmented across organisational units, resistance hampers adoption, and lack of knowledge hampers technological innovation.
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