Consumer trust in the digital economy : the case for online dispute resolution / Alex Chung, Ying Yu, UNCTAD
Series: UNCTAD Research Paper ; ; No. 72 | UNCTAD Research PaperPublication details: Geneva : United Nation Publications, November 2021Description: 36 p. : il., grab., tab. ; 1 documento PDFContent type:- texto (visual)
- electrónico
- recurso en línea
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CDO | Colección digital | Acceso libre online | 1000020177001 |
Bibliografía: p. 29-36
As e-commerce expansion surges, consumer trust remains fragile. This
mismatch, greatly fuelled by the COVID-19 pandemic, reveals disparities
between the rapid pace with which consumer activities are being migrated
online and inadequate consumer protection. Dispute resolution
mechanism has been proposed by consumer experts as an essential tool
that helps to foster trust.
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