000 01751nam a22003377a 4500
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_d5361
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003 ES-MaONT
005 20220805062543.0
008 190920s2019 fr |||f t|||i00| 0 eng d
040 _aES-MaONT
100 1 _aCuijpers, Dries
_93449
245 1 0 _aUnderstanding online consumer ratings and reviews
_c/ prepared by Dries Cuijpers ; with assistance from Akira Yoshida
260 _aParís :
_bOECD Publishing,
_c2019
300 _a28 p.
_c; 1 documento PDF
336 _atexto (visual)
_2isbdcontent
337 _aelectrónico
_2isbdmedia
338 _arecurso en línea
_2rdacarrier
490 1 _aOECD Digital Economy Papers ;
_vSeptember 2019, No. 289
504 _aBibliografía: p. 24-28
520 _aThis paper takes stock of recent developments related to online consumer ratings and reviews and their effects on consumer behaviour. It provides an overview of key consumer benefits and risks associated with user-generated feedback, and identifies consumer policy challenges, including misleading and deceptive practices, a lack of accuracy, and consumer biases. It also points to issues for further consideration by consumer policy makers and enforcement authorities, as well as businesses and consumer organisations
650 7 _aEconomía digital
_2
_92223
653 _aonline consumer
653 _aconsumer organisations
653 _abusiness environment
700 1 _aYoshida, Akira
_93450
710 _aOrganización de Cooperación y Desarrollo Económico
_92843
830 0 _aOECD Digital Economy Papers
_92551
856 4 2 _uhttps://www.oecd-ilibrary.org/deliver/eb018587-en.pdf?itemId=%2Fcontent%2Fpaper%2Feb018587-en&mimeType=pdf
_x0
_yAcceso al documento
_qpdf
942 _2udc
_cINF